If you have your customers speak regional languages or you have your sights set on international markets, BizEngage would be a better option for localization, making it easier for you to win your customers’ trust.

Thought that’s all we bring to the table when it comes to languages? Think again!

We’ve even got a neat new feature called ‘two-way auto-translation’ on BizEngage. This means that when you’re providing live chat support, you won’t have to hire separate teams of agents to take care of customer queries in different languages. Let’s say you have a customer who speaks French, but your agents only speak English. The customer would send their query in French and BizEngage would translate it so that your agents can read it in English. Now your agents can reply in English and the system would translate it so that your customer can read the reply in French.

Ease of use

Both BizEngage and Other Solutions offer no-code chatbot builders. But BizEngage even gives you the option to add your own custom code via HTML and CSS when you use the Custom Card Node in our conversation modeler. 

Some of Other Solutions clients have even said that it isn’t easy to build complex chatbots on their platform. That’s where BizEngage excels, we’ve got everything you need to build powerful bots of varying complexity, and even help you with customizations to incorporate technologies like optical character recognition (OCR) into your chatbot.

In fact, we’ve taken an extra step so that you don’t need to create your bot from scratch. We’ve prepared bot templates for a wide range of use cases – all the way from customer service to HR, as well as domain-specific templates. All you need to do is customize these templates according to your business goals and your customers’ needs. Of course, if you do have a rather unique or complex use case, you can choose to start with a blank canvas (and reach out to us if you need help with anything).

Broadcasts and notifications

Both platforms allow you to automate shipping and delivery notifications on WhatsApp and even send out broadcast messages to your customers, but BizEngage goes a step further, allowing you to segment your customers and create separate campaigns for them. Depending on the actions your customers take on template messages, you can also categorize your users or subscribe them to campaigns. This lets you send out messages, offers, and other content that is actually relevant to your customers and matches their interests. This is great when you carry different types of products, it wouldn’t really make sense to send out offers about healthy superfoods to someone who came into your store to satisfy their sweet tooth.

Integrations

Other Solutions offers integrations with Google Sheets, Shopify, Hubspot, Woocommerce, Zoho CRM, Integromat, and Pabbly. BizEngage offers native integrations to Google Sheets, Google Calendar, Google Analytics, Salesforce, Zendesk, Freshdesk, Shopify, JSON API, and much more. Both platforms allow you to integrate with the Zapier integration hub.

Conversational Intelligence

Both BizEngage and Other Solutions make it possible for you to build your chatbots using artificial intelligence. But if you want a more intelligent solution, you’d want to go with a solution that has been internationally recognized for its artificial intelligence capabilities. At BizEngage, our AI-powered chatbots are driven by our proprietary NLP (Natural Language Processing) engine and are trusted all over the world by brands like Jack Daniels, PwC, Larsen & Toubro, GSK, and Cipla.

In fact, BizEngage even won the 2021 CODiE Award (also known as the Oscars of the technology world) for the Best Artificial Intelligence Driven Technology Solution.